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FAQ

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  • What’s your terms of payment?

    Payment<=1000USD, 100% in advance. Payment>=1000USD, 30%T/T in advance, balance before shipment.

  • How to deal with the faluty?

    Firstly, our products are produced in a strict quality control system, and the defective rate will be below 0.2%.
    Secondly, during the guarantee period, we will send new lights with a new order for a small quantity. Referring to defective batch products, we will repair them and resend them to you, or we can discuss the solution, including recal, according to the real situation.

  • How can you ensure your product quality?

    We have the quality control department, which monitors the processing from the design to the final step. We can also provide the certification of ISO9001, CE, CQC, and RoHS, etc.

  • Do you offer the guarantee for the products?

    Yes, we offer a 2-5 year warranty according to the particular products.

  • Can I customize some special product and print my logo on light product?

    OEM and ODM are welcome. Pls inform us formally before our production and confirm the design first on our sample. Of course, you need to provide an official authorization letter for the logo use.

  • How do you deliver the goods?

    We express the sample by DHL, UPS, FedEx, or TNT, which takes about 3-5days and for formal orders, airline, sea shipping, or railway are optional.

  • What about the lead time?

    Sample needs 3-5 days and 2 weeks are needed for mass production.

  • Can I have a sample order for LED light?

    Yes,we welcome sample order for quality check and mixed samples are acceptable.

  • Are you a manufacturer or trading company?

    We are a manufacturer majored in outdoor lighting area for 20 years and also export our products by ourselves.